Frequently Asked Questions

What does WestCalibration sell?
We supply test, measurement, and calibration equipment — oscilloscopes, digital multimeters, clamp meters, DC power supplies, electronic loads, spectrum analyzers, thermal imagers, and NDT flaw detectors — sourced through authorized distribution from Fluke, Tektronix, Keysight, FLIR, and Sorensen.

Are you an authorized dealer?
Yes. We’re an authorized distributor for the brands we carry, which means genuine calibration certificates, manufacturer-backed warranty support, and no grey-market units.

Do you actually hold stock, or do you dropship?
We hold real inventory at our facility in Denpasar, Bali. If a product page shows it as available, it’s on our shelf — not pending a purchase order to a manufacturer.

Ordering

How do I place an order?
Browse our catalog, add items to your cart, and check out with your billing and shipping details. Full steps are on our How to Order page.

What payment methods do you accept?
Credit and debit cards (Visa/Mastercard), PayPal, Wise.com, and bank wire transfer (T/T) for larger corporate orders.

Can I cancel an order after placing it?
Yes, within 24 hours of placing it, for a full refund with no fee. After that window, our standard Returns & Refunds policy applies.

Shipping & Delivery

How much does shipping cost?
A flat USD 110 per international order, free on orders of USD 1,000 or more.

How long does delivery take?
Typically 8–10 business days total: 1–2 days for handling and pre-export calibration checks, plus 7–8 days transit.

Who do you ship with?
UPS, DHL, FedEx, or USPS, depending on your destination. You’ll get a tracking link once your order clears export customs.

Can I pick up my order locally?
Yes, if you’re near Denpasar. Select “Local Pickup” at checkout and we’ll email you when it’s ready for collection.

Who pays customs duties and import taxes?
The buyer. These charges are set by your destination country and aren’t included in our shipping rate.

Returns, Refunds & Warranty

What’s your return policy?
60 days from your invoice date, with no restocking fee. We accept new or lightly used equipment, including opened factory seals, as long as original packaging and accessories are included.

How long do refunds take?
We process refunds within 5 business days of receiving your returned item. Your bank or payment network typically takes another 1–2 business days to clear the funds.

Is my equipment covered by warranty?
Yes, every instrument carries its manufacturer’s warranty. Coverage terms vary by brand and model — see our Returns & Refunds page for details.

Price Match

Do you match competitor prices?
Yes, if the competing listing is the identical model from an authorized seller, in new condition. Send us the link before you order and we’ll verify it.

What doesn’t qualify for price match?
Clearance or discount pricing, refurbished/used equipment, unauthorized or unverified sellers, auction listings, and obvious pricing errors. Full details are on our Price Match page.

Privacy & Data

What information do you collect?
Contact and billing details, order information, and basic technical data like IP address and browser type, collected when you browse or order. See our Privacy Policy for the full breakdown.

Do you sell my data to third parties?
No. We share information only with parties needed to fulfill your order — carriers, payment processors, and manufacturers for warranty claims.

Do you use cookies?
Yes, to keep your cart working, remember preferences, and understand site usage. You can manage these through your browser. Details are on our Cookie Policy page.

Still Have a Question?

Reach out directly and our team will get you an answer — not a scripted response.