Returns & Refunds

Our 60-Day Return Window

Calibration equipment is a real investment, and we’d rather you get it right than get stuck with something that doesn’t fit your application. If an instrument from WestCalibration.com isn’t the right match for your work, you have 60 days from your invoice date to return or exchange it.

What Qualifies for Return

Starting a Return

1. Email [email protected] with your invoice number and the reason for the return.
2. Use the return label included in your original shipment, or request one from our team if it’s missing.
3. We’ll confirm the correct drop-off point and any specific packing instructions for your equipment before you ship it back.

You can send it back by mail or drop it off directly at our Denpasar facility — whichever’s easier for you.

Getting Your Refund

Once your returned instrument reaches our warehouse, our technicians check it against the condition it left in. From there:

• Processing time: refunds are issued within 5 business days of us receiving the item.
• Where it goes: back to the original payment method — card, wire transfer, or however the order was paid, including local pickup orders.
• When it lands: most banks and payment networks clear the funds 1–2 business days after we process it, though that final step depends on your bank.
• Currency: refunds are calculated and paid in US Dollars.

Changed Your Mind Right After Ordering?

You can cancel an order, or a line item within a larger order, within 24 hours of placing it. Cancel inside that window and the full amount reverses back to your payment method with no fee attached.

Manufacturer Warranty Coverage

Every instrument we sell carries its manufacturer’s warranty, and coverage terms differ by brand and model. For a functional issue under warranty, the fastest route is usually the manufacturer’s own authorized service center. If you’re not sure which one covers your region, ask us — we’ll help you find the right contact.

Reach Our Team

Returns, exchanges, or a warranty question you’re not sure how to route — start with us and we’ll point you the right way.