Shipping & Delivery

What to Expect Once You Order

Every instrument on WestCalibration.com ships from our own facility in Denpasar, Bali — not a warehouse we’re waiting on. Here’s exactly how pricing, timing, and delivery work once you place an order.

Shipping Cost

We charge one flat rate: USD 110 per international order. Spend USD 1,000 or more and shipping is free. No weight tiers, no destination surcharges buried at checkout. All pricing runs in US Dollars.

How Long It Takes

We place orders into production the same day, provided you order before 11:00 AM WITA (GMT+8). Anything after that cut-off moves to the next business day.

Every instrument goes through a calibration and physical inspection pass before it leaves our facility. That’s the 1–2 day handling window — we’re checking your equipment works correctly before it ships, not just packing a box.

Carriers and Tracking

Orders move through UPS, DHL, FedEx, or USPS depending on destination. A tracking number lands in your inbox as soon as your shipment clears export customs, so you can watch it move in real time.

Picking Up Locally

Based near Denpasar? Choose Local Pickup at checkout instead of freight. We’ll email you when your equipment is ready and waiting at our Jl. Teuku Umar facility.

Customs, Duties, and Address Accuracy

We ship to most countries. What we can’t control: import duties, customs fees, or taxes your government charges on arrival — those sit outside our flat rate and land on you as the buyer.

Double-check your delivery address before submitting an order. A package returned to us because of a wrong address or an uncollected customs hold costs USD 110 to send back out — that charge falls on the buyer, not us.

If Something Goes Wrong

Arrived damaged? Email [email protected] with your invoice number and photos of the damage, including the box. We move fast on these.

Nothing after 10 business days? Same email, same invoice number. We’ll open a trace with the carrier and get you either a replacement unit or a refund — not a runaround.

Talk to Someone

Need a delivery estimate for your country before you order? Ask us first.