Terms & Conditions

These Terms & Conditions govern your use of westcalibration.com and any purchase made through it. By placing an order with WestCalibration, you agree to the terms below.

Who We Are

WestCalibration is a supplier of test, measurement, and calibration equipment, operating from Denpasar, Bali, Indonesia. References to “we,” “us,” or “our” throughout this page mean WestCalibration.

Product Information and Authorized Distribution

We sell equipment sourced through authorized distribution channels for the brands we carry, including Fluke, Tektronix, Keysight, FLIR, and Sorensen. We work to keep product descriptions, specifications, and images accurate, but manufacturers occasionally revise specifications without notice. If a listing contains an error, we’ll contact you before processing the order.

Pricing and Payment

• All prices on westcalibration.com are listed in US Dollars (USD) unless stated otherwise.
• We accept the payment methods shown at checkout, including credit/debit cards, PayPal, Wise, and bank wire transfer.
• Payment is due in full at the time of order unless a separate written agreement states otherwise.
• We reserve the right to correct pricing errors before an order ships, and will notify you if this affects your order.

Orders and Order Acceptance

Placing an order is an offer to purchase, not a guaranteed sale. We confirm orders once payment and stock are verified. We may decline or cancel an order due to stock unavailability, a suspected pricing error, or a failed payment or fraud check, and will refund any payment already collected in that case.

Shipping and Delivery

Shipping costs, delivery timelines, and carrier details are set out in our Shipping & Delivery page, which forms part of these terms. Delivery estimates are not guaranteed and may be affected by customs processing outside our control.

Returns, Refunds, and Warranty

Returns and refunds are handled according to our Returns & Refunds policy. Manufacturer warranties apply to the equipment we sell, with terms varying by brand and model as described on that page.

Price Match

Our price match program and its eligibility conditions are described in full on our Price Match page.

Customs, Duties, and International Orders

Import duties, taxes, and customs fees charged by the destination country are the buyer’s responsibility and are not included in our product or shipping prices. You’re responsible for confirming that the equipment you order can be lawfully imported into your country.

Intellectual Property

The content on westcalibration.com — text, product descriptions, images, and site design — belongs to WestCalibration or our licensors and may not be copied, reproduced, or reused without written permission. Product names, logos, and trademarks belong to their respective manufacturers.

Limitation of Liability

To the extent permitted by law, WestCalibration is not liable for indirect, incidental, or consequential losses arising from the use of our products or website, beyond the value of the order in question. Nothing in these terms limits liability that cannot legally be excluded, such as liability for gross negligence or willful misconduct.

Changes to These Terms

We may update these terms from time to time. Changes apply to orders placed after the update date shown above; they don’t apply retroactively to orders you’ve already completed.

Governing Law

These terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law principles, unless a mandatory local consumer protection law in your country provides otherwise.

Contact Us

Questions about these terms: