Privacy Policy

WestCalibration (“we,” “us,” “our”) operates westcalibration.com. This policy explains what information we collect when you visit our site or place an order, how we use it, and the choices you have.

Information We Collect

• Contact and account details: name, company name, email address, phone number, billing and shipping address.
• Order information: products purchased, order value, payment method used (we do not store full card numbers — these are processed by our payment provider).
• Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
• Communications: messages you send us by email or through our contact forms.

How We Use Your Information

• To process and ship your orders, and to handle returns, refunds, or warranty claims.
• To respond to inquiries and provide customer support.
• To send order confirmations, shipping updates, and, where you’ve opted in, product or promotional updates.
• To maintain the security of our site and prevent fraud.
• To meet legal, tax, and customs requirements tied to international shipping.

Sharing Your Information

We share information only where necessary to run our business:

• Shipping carriers (such as UPS, DHL, FedEx, or USPS), to deliver your order and handle customs clearance.
• Payment processors, to complete your transaction securely.
• Equipment manufacturers, where required to process a warranty claim on your behalf.
• Service providers who support our website, email, and order systems, under confidentiality obligations.

We do not sell your personal information to third parties.

Cookies

Our site uses cookies to keep your cart working correctly, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; some site features may not work correctly if you do.

Data Retention

We keep order and transaction records for as long as needed to meet accounting, tax, and warranty support obligations, and to resolve any disputes. When information is no longer needed, we take steps to delete or anonymize it.

Your Rights

Depending on where you’re located, you may have the right to access, correct, or request deletion of your personal information, or to object to certain uses of it. To make a request, contact us using the details below and we’ll respond within a reasonable time.

International Transfers

As we ship and invoice customers internationally, your information may be processed in Indonesia or by service providers located in other countries. We take reasonable steps to keep your information secure wherever it’s processed.

Changes to This Policy

We may update this policy as our practices or legal obligations change. The “last updated” date at the top reflects the most recent revision.

Contact Us

Questions about this policy or how we handle your information: